Terms & Privacy

System of Motion is the trading name of System of Motion Ltd, a company registered in England and Wales under 9471721 and whose registered office is at Unit 15, Utopia Village, 7 Chalcot Road, London NW1 8LH. Our VAT no. is GB233550039.

Placing Your Order

Orders shall be accepted at our sole discretion, but will normally be accepted if the goods that you order are available and your credit card is authorised for the transaction. We will contact you if there are any problems with these issues. Fulfilment of orders will be subject to availability.

If an order is gateway rejected due to our security settings, please note that if you attempt the order multiple times the bank will hold these funds in a pending status for up to 5 working days. Please do not re-attempt your orders and contact the customer service team on hello@systemofmotion.co.uk who will be able to assist you.

We try to ensure that pictures of the goods on our website are accurate. However, there may be slight variations in colour and texture between the pictures and the goods themselves.

We will send you an e-mail confirmation receipt of your order. The contract between System of Motion and the User/Buyer becomes binding when we send you an invoice (with your goods).

Your card will be charged automatically when you place your order. If for any reason we are unable to fulfil your order, a full refund will be given.

Payment

We accept Visa, MasterCard, and American Express debit and credit cards and PayPal.

All transactions are taken in pounds sterling (£). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them. 

Secure Shopping

To help ensure that your shopping experience is safe, simple and secure, System of Motion uses Secure Socket Layer (SSL) Technology. We process all payments using Shopify Payments secure e-payments system. This system ensures that all sensitive information is stored on a heavily encrypted database and protected by multiple firewalls.

Tax

All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%). Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

For any queries around VAT, we recommend contacting HM Revenue and Customs on +44 2920 501 261, or for more information you can also visit www.hmrc.gov.uk/vat

Cancellation Policy

Consumer Cancellation Rights 2013. This legislation offers you the following cancellation rights when you purchase goods online or by phone.

Under the United Kingdom's Distance Selling Regulations 2013, you are entitled to cancel your contract for a full refund no longer than 14 days after the day on which you receive your System of Motion goods.

Your right to return products does not apply to goods made for your specification, that have been clearly personalised or have not been reasonably cared for whilst in your possession.

All order cancellations must be made in writing, by email to hello@systemofmotion.co.uk within 14 calendar days starting the day after you receive your order before the order is returned.

If your order has already commenced the processing stage, it will be necessary for you to return the goods following our Returns Policy Instructions detailed above however please note that you must cover the cost of the return shipment, as our Free Returns service does not apply to cancelled orders.

The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain your Proof of Postage Receipt.

The reimbursement will be credited without undue delay to the purchaser’s original payment method within 14 days of receipt of the returned goods.

At the point of reimbursing you for your cancelled order, we will also reimburse your standard delivery costs (if applicable). In accordance with the Distance Selling Regulations 2013, we will only refund standard delivery charges if the entire order is returned, but if only part of the order is returned we are not obliged to refund any of the delivery charge. 

Delivery

Please see the Shipping page for our current UK and international delivery services and costs.

We will deliver the goods to the delivery address that you specified when you placed your order. Please ensure that these details are correct and accurate. We will not be responsible for the goods once they have been delivered to the address specified on the order.

Returns & Exchange

For our policy on returns and exchange of items, please see here.

Privacy

System of Motion Ltd is the owner of this website. We respect your personal information and endeavour at all times to comply with the Data Protection legislation, which is in force.

Information may be stored manually or electronically. Any personal information you give us will be processed in accordance with the Data Protection Act 1998 and our Data Protection Registration Notification.

If you use our site to order goods or to request information from us, you will be asked for your personal information which we will store in our database. 

We use the information provided by you to:

  • Process any order or enquiry by you
  • Process marketing, customer and product assessment and analysis
  • Administer our business
  • Send you email marketing communications
  • Send you monthly catalogues

By purchasing goods through systemofmotion.co.uk you agree both to our Terms and Conditions and to receiving email and catalogue marketing communications from System of Motion. You can opt out of email marketing communications from us at any time by using the unsubscribe link in all our emails. 

In the unlikely event that our business may be sold to another company then the data records that make up part of our business will be transferred.

There may be circumstances where we may share some of your data with third parties: credit card details will be shared with agents and fulfilment partners that we use to process your orders or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.

Any queries relating to data collection or our use of your personal information should be sent to hello@systemofmotion.co.uk.

Cookies

What are Cookies?

Cookies are small text files, which are sent by us to your computer or other device (e.g. mobile phone, tablet). Cookies enable us to track your current online experience, save your shopping bag and gather valuable anonymous marketing information on website use which allows us to constantly improve our service to you. Cookies cannot harm your computer and do not contain any personal or private information such as your name, address or payment information.

Users are able to set their browsers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Enabling this last option means that online shopping is not possible and that users may not be able to take full advantage of the System of Motion site. Each browser is different; so check the ‘Help’ menu of your browser to learn how to change your cookie preferences.

How We Use Cookies

The System of Motion site uses cookies mostly to remember what you have added to your shopping bag. In order to make full use of the System of Motion site, including shopping online, your computer, tablet or mobile phone will need to accept cookies. The cookies we use do not store sensitive information such as your personal or payment details.

Analytics

This website uses Google Analytics, which also uses cookies to help the website analyse how the site is used. The information generated by the cookie about your use of the System of Motion website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

Managing Cookies

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas of the System of Motion site or process an order online. You will be able to delete existing cookies or block future cookies through your browser – please note different browsers have different procedures for this. More information on deleting or controlling cookies is available at www.AboutCookies.org.

Use of Website

We will try to allow uninterrupted access to this website but please be aware that access to the website may be suspended, restricted or terminated at any time.

Intellectual Property

The copyright in the material contained in the website, together with the website design, text and graphics and their selection and arrangement and all software compilations, underlying source code and software (including applets) belongs to System of Motion Ltd, its subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission. 

System of Motion is a trademark of System of Motion Ltd, Unit 15, Utopia Village, 7 Chalcot Road, London NW1 8LH.

Liability

If you have a valid claim in respect of any of the goods which is based on any defect in the quality or condition of the goods or their failure to meet specification in accordance with these terms, we shall be entitled to replace the goods (or the faulty part in question) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price). We shall not be liable to you in connection with this agreement in contract, tort (including negligence) or otherwise for any loss of profit, anticipated savings or data (in each case whether direct or indirect) or any indirect loss. 
Our aggregate liability to you in connection with this agreement shall not exceed the value of the goods ordered by you.

Notwithstanding anything else in these terms and conditions, we accept unlimited liability in respect of death or personal injury caused by our negligence.

Variation of Terms

We reserve the right to change, modify, substitute or remove without notice any information on the website from time to time.

Governing Law

These terms and conditions shall be governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit.

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